PRODUCT WARRANTY

2-YEAR WARRANTY

Monroe Europe provides a 2-Year Limited Warranty for the following genuine Monroe products:

• Monroe Magnum
• Monroe MAX-LIFT
• Monroe Mounting Kit
• Monroe Protection Kit
• Roadmatic by Monroe
• Monroe Springs
• Monroe Suspension Parts

See Coverage Limitations and Process Requirements below.

COVERAGE LIMITATIONS

Warranties provided by Monroe Europe are limited to the delivery of a new Monroe product. Claims are first handled by the Monroe distributor and then honored by Monroe.

Further claims for damages of any kind, in particular due to breach of duty and tort as well as claims for reimbursement of futile expenses, are excluded against us as well as against our vicarious agents and assistants under the warranty; this also applies to claims for compensation for consequential damages. Further claims do not arise within the scope of the guarantee. The below limitations shall not apply to statutory rights to which the end customer (consumer) is entitled from a purchase of consumer goods or claims arising from damage to life, limb or health or from intent and gross negligence.

Customer rights pursuant to the applicable national laws, in particular all rights as a buyer based on the purchase agreement with the relevant dealership or any other related rights, will not be limited by this guarantee.

Excluded from Monroe warranties are:

• Regular wear-out of product 
• Monroe products fitted contrary to application information provided in the Monroe catalogue or its subsequent amendments 
• Monroe products which have been modified or damaged by incorrect mounting or incorrect use on the vehicle, contrary to the specifications of the vehicle manufacturer and/or Monroe 
• Monroe products damaged by mounting on another vehicle than indicated in the Monroe catalogue or its subsequent amendments Shock absorbers and struts with damaged piston rod and/or oil seal due to improper handling and/or use of incorrect installation tools 
• Premature wear-out caused by re-use of damaged mounting parts such as rubber dirt shields, damaged bump stops, etc. 
• Damage caused by an accident 
• Monroe products damaged while being used in rally or racing sports 
• Ride-Levelers with air sleeve abrasion caused by incorrect mounting 
• Reconditioned or recycled Monroe products 
• Defects caused by lack of maintenance or maintenance wrongly executed on the vehicle

PROCESS REQUIREMENTS

All warranty claims must be submitted to the parts distributor or reseller/installer from whom the Monroe product was purchased. Proof of purchase is required.

Resellers/installers must provide to the distributor all relevant information to verify the claim, including:

• Customer name and address
• Vehicle identification data
• Product fitting or sales date
• Proof of purchase documents
• Monroe product part number
• Detailed description of the defect

ADDITIONAL MONROE SHOCK ABSORBERS WARRANTY LIMITATIONS

In addition to the standard 2-year warranty, the following Monroe shock absorbers have warranty against defects and abnormal wear and tear for a period of five years from the date of the fitting.

• Monroe Intelligent Suspension RideSense
• Monroe OESpectrum  
• Monroe Original
• Monroe Adventure
• Monroe Van-Magnum
   

This warranty is only valid for privately owned passenger cars and light commercial vehicles under normal operating conditions, to the extent that the original purchaser of the Monroe Shock Absorbers remains the owner of the vehicle on which they were originally installed. The obligation under this warranty is strictly limited to the replacement of the worn-out or defective product. Cost of removal and installation are not included and any incidental and consequential damages are exclused under this warranty, to the extent permitted by law. Customer rights pursuant to the applicable national laws, in particular all rights as a buyer based on the purchase agreement with the relevant dealership or any other related rights, will not be limited by this guarantee.

• The product must be installed in accordance with Monroe's recommendations. In particular: (i) both shock absorbers on the same axle must be replaced with Monroe shock absorbers; and (ii) Monroe Protection Kits (PK) and Monroe Mounting Kits (MK) must be replaced at the time of the fitting.

Visit the Garage Gurus to submit warranty claim